·               Customer Technical Education, Training and Support

·               Mentoring and Coaching Technical Staff

·               Team Building 

·               Technical Sales Support

·               Team Leadership and Motivation

·               Solution Crafting and Design

·               High-Impact Presentations

 

·               Increasing Revenue/ROI Analysis

·               Relationship Selling

·               Technical Writing

·               National and Large Account Management

·               Partnership Development

·               Project Management

·               Product and Solution Demos

Tailwind Voice & Data, Plymouth, MN                                                                       Jan. 2013 – Jan. 2015

Manager/Sr. Sales Engineer

Responsible for leading, growing and developing teams in support of corporate service offerings to include Staging and Configuration, Engineering/IT, Inventory Management and Warehouse. Review and approve all estimates and proposals. Manage technical requirements for internal network and systems. Develop and document all processes and procedures while ensuring compliance. Develop business cases and propose technical solutions that accomplish business goals and objectives. Develop, Mentor and motivate staff. Support Sales Account Managers in presales activity and develop technical solutions for customer base. Review and approve high value proposals.

 

Accomplishments:

·               Developed and built Project Management team to support an increase in revenue by 49%.

·               Developed processes that resulted in increased quoting efficiencies.

·               Designed new corporate building infrastructure and worked with external vendors to save over 35% in costs.

·               Revised customer proposal template that resulted in increased efficiencies for quoting engineers.

·               Coordinated and architected the development of NetSuite ERP system to streamline and track estimating and proposal development process, inventory management and associated reporting..

·               Developed technical installation manuals for customer projects to ensure successful installations.

·               Led technical team in the development of a staging and configuration tool that decreased the amount of time to configure network and edge devices by an average time savings of 50%.

·               Provide technical sales support for CenturyLink and other telecom service providers.

 

Anixter, Plymouth, MN                                                                                                             2011 - 2012

System Engineer

Responsible for supporting and working closely with the sales team to develop sound selling strategies for targeted accounts. Propose solutions that address the needs and requirements of the customer. Provide technical leadership as a trusted source of accurate and current information on industry trends, emerging technologies, manufacturer products and solutions. Provide customer training and education focusing on TIA standards. Lead efforts in providing emerging technology demos, solutions and education. Develop Bill of Materials and designs for customer projects. Trusted technical resource while providing Customer Relationship Management and technology solutions to customers in the retail, healthcare, financial, education, government and package logistics markets. Experienced with Data Center design and assessment based on TIA942 standards, LAN/WAN, DAS/IBW, Cabling Infrastructure design and standards-Copper/Fiber, OSP, WIFI-Mesh and Point to Point, Video Surveillance-IP/Analog, Access Control and Lighting Control Systems(Redwood).

 

Accomplishments:

·               Assisted in securing and designing a large video surveillance project with the Dept. of Corrections-Iowa.

·               Designed a CATV system for a large University dorm facility.

·               Met or exceeded revenue, gross profit and required performance goals each year employed.

 

 

 

Field Solutions, Minneapolis, MN                                                                                                                2010

Client Services Manager

Responsible for building and maintaining relationships with assigned clients. Ensuring client needs are met in a way that improves customer satisfaction and increases profitability for assigned client P&L. Conduct training seminars for new and existing clients to ensure clients receive maximum benefit from Field Solutions systems and services. Interact with various departments, providing input that is used to create sales proposals and pricing, improve products and streamline business operations. Hire, train and supervise service delivery contractors as required to provide operational support for client teams. Train, oversee and provide operational leadership to assigned Field Solutions Service Delivery Managers.

Bailiwick Data Systems, Chaska, MN                                                                                             2006 - 2010

Solutions Crafter/Pre-Sales Engineer - New Business Development

Responsible for developing frameworks, tools, methods and solutions to advance and support client base. Recognized as the subject matter expert both internally and with customers in developing complex technical solutions as part of an overall solution framework and engagement team.  Translating client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for delivering them. Responsible for defining project scopes of work, develop project plans, technical proposal preparation, respond to RFP/RFQ/RFI, overall responsibility for estimating project costs, customer presentations, presales technical consulting and technical support for project team members.

Duties included:

·               Developing the tools, methods and requirements to accurately assess risk, value and architectural     direction of opportunities and engagements

·                           Develop blueprint technical solution in both presales and post sales initiatives

·                           Develop transition and migration strategies to complete the implementation of the designed solution

·                           Procure costing information and quotes as necessary for the technical solutions designed

·                           Serve as the key interface to the Delivery Team to assure solution acceptance

·               Create technical and services solution that are market competitive as well as targeting specific client needs

·               Create and maintain vendor relationships to stay abreast of technology and maximize opportunities or utilizing these technologies and creating a competitive advantage

·               Project P&L development

 

Accomplishments:

Ÿ         Secured and developed strong customer relationships with Fortune 500 companies resulting in long term business relationships.

Ÿ         Integral part of a team to develop standardized estimating task durations for technology deployment activities.

Ÿ         Developed automated budget information upload tool for accounting system.

Ÿ         Member of the Bailiwick IT Advisory Committee

Federated Service Solutions, Rogers, MN                                                                               2005 - 2006

Senior Engineer

Responsible for technical support of national account managers in pre and post sale roles of infrastructure and technology deployments.

Duties include defining project scopes of work, develop project plan, technical proposal preparation, RFP/RFQ/RFI technical reviews, estimate project costs, technical presentations, presales technical consulting and technical support for project team members. Develop project processes, technical manuals and train project crew members and field personnel. Project P&L development.

 

Experience working with VP level Executives, interpreting high level business requirements and creating

technology implementation solutions.

                           

Black Box Network Services, Golden Valley, MN                                                                      2004 - 2005

Operations Manager

Responsible for directing day-to-day operations and scheduling of technicians to achieve the most cost-effective completion on cabling installation jobs. Supervised a staff of 7 project managers and up to 27 field technicians.

Duties include inventory control, fleet management of 12 corporate vehicles, estimating, job costing, safety program, technical training and maintaining customer satisfaction. Review and approve all estimates and proposals.

 

Accomplishments: 

·                           Updated safety program documentation adhering to ISO guidelines.

·               Developed Field manual consisting of standard operational project procedures and basic technical specifications.

·               Developed Project Manager manual consisting of standard operational project processes and procedures.

·               Developed bid approval process

·               Resolved safety and maintenance issues with fleet.

 

Datatec Systems, Inc., Fairfield, NJ / Rogers, MN                                                                           1999 - 2004                                                              

Sales Engineer/Solutions Architect,

Responsible for technical support of national account managers in pre and post sale roles.

Duties include defining project scopes of work, develop project plan, technical proposal preparation, RFP/RFQ/RFI technical reviews, estimate project costs, technical presentations, presales technical consulting and technical support for project team members. Develop project processes, technical manuals and train project team members and field personnel. Project P&L development.

Experience working with VP level Executives, interpreting high level business requirements and creating

technology implementation solutions. Generated over $25 million in revenue while exceeding gross profit requirements.

Integral part of multiple project teams that landed and successfully deployed: 

·               the largest nationwide WIN2000 server and XP upgrade rollout for a large insurance carrier -$6 million dollar project 

·               56K to a T1 WAN circuit upgrade in 16,000 sites nationwide for a large insurance carrier - $7 million dollar project

·               a nationwide broadband Cable network for a large property management company-$7 million dollar project

·               a 100 site retail store chain WAN/LAN backbone conversion-$1 million dollar project

·               a 400 site per year infrastructure rollout for a Pharmacy retailer-$4 million dollar a year

·               a Move, add, change(MAC) project for a large insurance carrier-$500,000 dollar a year

 

 

EDUCATION / PROFESSIONAL DEVELOPMENT

 

Northwestern Electronics Institute, Columbia Heights, MN.

Associate Degree in Electronics Technology, Computer Systems Major

Concentration in analyzing and troubleshooting computer and industrial systems.

 

Technical Training/Certifications:

·               Introduction to Cisco Cable Routers

·               Siemon Cabling Systems-Certified Designer

·               RCDD Certification– In process

·               TE Connectivity – Quareo Expert Training

·               Schneider Electric – Data Center Technical Training

·               AXIS Communications– Network Video Certified Professional

·               AXIS Communications– Network Video Fundamentals Course

·               Corning – Elite Force Training – LANscape Fiber Optic Cabling – Certificate of Completion

·               Milestone Certified – Advanced

·               BICSI Member

·               AFCOM Member

 

 

Ø       High level of expertise with all Microsoft Office Products to include Excel, Visio, Project and Word.       

Ø       Experienced with reviewing and understanding CAD drawings and basic CAD knowledge.

 

U.S. ARMY- Honorable Discharge                                                                           

Honors - Army Achievement Medal, Good Conduct Medal, early promotion to E-4/SP4.